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Home » Delivery & Refunds

We provide a fast despatch service for our products.

DELIVERY & Carriage Costs:

DELIVERY POINT: It is important to understand National Carriers expect to deliver “curbside” only during hours 9am to 5pm , if your goods inwards is closed or you cannot accept delivery during this full time period we must be advised.

CARRIAGE COST CONTRIBUTION
Carriage charge of £25.00 + VAT on all orders.

CARRIAGE COST PRE 5 PM DELIVERY
Pre 5.00pm delivery attract an extra £25.00 + VAT.

CARRIAGE COST for TAIL-LIFT DELIVERY
Tail-Lift delivery attract an extra £25.00 + VAT.

CARRIAGE COST for DAY SPECIFIC or TIME SPECIFIC
Typical examples, Day specific carriage at £100.00 + VAT . Day and Time Specific at £150.00 + VAT, Actual costs are Price On Application.

CARRIAGE COST for SOME PRODUCTS
There may be an additional charge for delivering some products, such as conveyors, pallet racking and large storage containers.

CARRIAGE COST TO SCOTLAND, CORNWALL, CENTRAL LONDON, ISLANDS or IRELAND
There may be an additional charge for delivering some products, this will be advised prior to processing your order.

Please check for following areas and post codes: Cornwall, Highlands, Islands, Ireland: AB, BT, DD, DG, EH, FK, G, GY, HS, IM, IV, JE, KY, KA, KW, ML, PA, PH, PO, PL, TD, TQ, TR, ZE.

London: Post Codes E, EC, N, NW, SE, SW, W and WC. Pallet Cost extra £68.50 + VAT

Scotland ‘A’: Post Codes DG, TD,KA1-26,ML EH, KY, G, FK, PA1-19. Pallet Cost extra £68.50 + VAT

Scotland ‘B’: Post Codes PH1-16, AB, DD. Pallet Cost extra at £100.00 + VAT

Scotland ‘C’: Post Codes HS, IM, IV, KA27-28, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, PO30-40, TR21-25, ZE, LL64-78. Price On Application

CARRIAGE COST FOR ‘HIAB’ or ‘CRANE’ DELIVERY
Our large modular storage containers normally require special delivery and placement with a HIAB vehicle. The cost will be quoted on application.

CARRIAGE COST FOR ‘FORS’ REGISTERED TRANSPORT
For some sites FORS registered transport is required, The cost will be quoted on application.

OFF LOADING AND DISTRIBUTION AROUND SITE
Light weight materials delivered to curbside are the clients responsibility for distribution on and around site.
Heavier materials delivered on a pallet are the clients responsibility for off-loading, distribution on and around site.

Orders placed where a surcharge is applicable may not be processed without additional charges being agreed and paid.

RETURNS:

If the Buyer has placed the Order as a consumer (as defined by the Consumer Contracts Regulations 2014) The Buyer may cancel the Order at any time within seven (7) days of receiving the Goods without any liability to the Company except any direct cost incurred by the Company in relation to the Goods being returned and the Company will refund to the Buyer any part of the Price that the Company has received, provided the Goods are returned undamaged and in the original packaging and that the Goods have not been specifically tailored to the Buyer’s specifications, which includes factory fitted options, or items assembled to order, or personalised, or the Goods by their very nature cannot be returned or are liable to deteriorate.

If the Buyer has placed the Order as a Commercial or Business customer The Buyer may cancel the Order at any time within seven (7) days of receiving the Goods without any liability to the Company except any direct cost incurred by the Company in relation to the Goods being restocked, delivered and returned. (Typical restocking charge is 30%) and the Company will refund to the Buyer any balance of the Price that the Company has received, provided the Goods are returned undamaged and in the original packaging and that the Goods have not been specifically tailored to the Buyer’s specifications, which includes factory fitted options, or items assembled to order, or personalised, or the Goods by their very nature cannot be returned or are liable to deteriorate.

DAMAGED GOODS:

When goods are delivered they must be inspected and singed for. Goods will not be left without a signature. Please examine goods carefully. If the goods have been damaged during delivery this must be noted on the carriers delivery note. If the goods are damaged you can refuse to accept delivery. Please be aware by signing a carriers delivery note you are waiving the carriers liability for damage in transit. Any damages must be reported within 48 hours of delivery.

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The Workplace Catalogue, Storage Design Limited, Primrose Hill, Cowbridge, South Wales, CF71 7DU | info@workplacecatalogue.co.uk