Delivery & Returns

Delivery & Returns

Delivery & Returns

We provide a fast despatch service on all of our products including free delivery on all orders across the UK (this excludes delivery to the highlands and islands). Highlands, Islands and remote addresses may incur additional delivery charges due to the large size and weight of orders. Contact us for a quote prior to placing your order.

Orders placed where a surcharge is applicable may not be processed without additional charges being agreed and paid.

Returns:

If the Buyer has placed the Order as a consumer (as defined by the Consumer Contracts Regulations 2014) The Buyer may cancel the Order at any time within seven (7) days of receiving the Goods without any liability to the Company except any direct cost incurred by the Company in relation to the Goods being returned and the Company will refund to the Buyer any part of the Price that the Company has received, provided the Goods are returned undamaged and in the original packaging and that the Goods have not been specifically tailored to the Buyer's specifications, which includes items assembled to order, or personalised, or the Goods by their very nature cannot be returned or are liable to deteriorate.

If the Buyer has placed the Order as a Commercial or Business customer The Buyer may cancel the Order at any time within seven (7) days of receiving the Goods without any liability to the Company except any direct cost incurred by the Company in relation to the Goods being restocked, delivered and returned. (Typical restocking charge is 20%) and the Company will refund to the Buyer any balance of the Price that the Company has received, provided the Goods are returned undamaged and in the original packaging and that the Goods have not been specifically tailored to the Buyer's specifications, which includes items assembled to order, or personalised, or the Goods by their very nature cannot be returned or are liable to deteriorate.

Damaged Goods:

When goods are delivered they must be inspected and singed for. Goods will not be left without a signature. Please examine goods carefully. If the goods have been damaged during delivery this must be noted on the carriers delivery note. If the goods are damaged you can refuse to accept delivery. Please be aware by signing a carriers delivery note you are waiving the carriers liability for damage in transit. Any damages must be reported within 48 hours of delivery.

Need help ordering or advice?

If you need advice or assistance with any of our products please call the team on 01446 772614

To email your enquiry please click here